Privacy Policy

1. Who we are

This Privacy Policy explains how Bilans Solutions PDOO, a company registered in North Macedonia, handles personal data collected through the website at bilans.io. We are registered with the UK Information Commissioner's Office under reference C1900718.

For privacy questions, contact [email protected].

2. What we collect

We collect a small amount of data through two channels:

• Contact-form submissions: when you submit the form on our home page, we receive the name, email, optional company name, and message you provide. We use this solely to respond to your enquiry.
• Analytics: we use Google Analytics 4 and Microsoft Clarity to understand how the site is used. These tools collect anonymised data about pages visited, time on site, device/browser, and approximate location. We do not link this data to identifiable individuals.

3. Lawful basis

• Form submissions: processed on the basis of your consent and our legitimate interest in responding to enquiries.
• Analytics: processed under our legitimate interest in understanding site performance.

4. Sub-processors

We rely on the following third-party services in operating this site:

5. Retention

• Contact-form submissions are retained for up to 24 months after the last correspondence, then deleted.
• Analytics data is retained according to the default settings of each provider (typically 14 months for GA4; up to 6 months for Clarity).

6. Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request erasure where we no longer have a lawful basis to retain it;
• Object to processing carried out on the basis of legitimate interest;
• Lodge a complaint with the Information Commissioner's Office (ico.org.uk).

To exercise any of these, email [email protected]. We respond within 30 days.

7. Cookies

• Analytics cookies set by Google Analytics 4 and Microsoft Clarity. You can block these via your browser settings or a tracker-blocking extension.
• We do not use marketing or advertising cookies.

8. International transfers

Some of our sub-processors (FormSubmit, Google, Microsoft) are based in the USA. Transfers are made under appropriate safeguards including Standard Contractual Clauses and the EU-US / UK-US Data Privacy Framework where applicable.

9. Changes

We may update this Privacy Policy from time to time. The current version is the one posted on this page, dated above.

10. Contact

Bilans Solutions PDOO
North Macedonia
[email protected]